ROI TRAVEL TRAINING
Introduction & InteleTravel Training - (MANDATORY BEFORE BOOKING ANYTHING TRAVEL RELATED)

Introduction & InteleTravel Training

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YOUR NEXT STEP’S BEFORE MOVING ON TO THE REST OF THE TRAINING ON THIS WEBSITE

You now have 2 separate trainings to complete. These will take you a few hour’s to complete each of them.

It is very important that you complete BOTH, or you wont be able to book anything compliantly on your platform -

  1. Inteletravel Regulatory Training -

    We have the provided the answers for the test at the end for you, but be sure to take notes throughout the training.

  2. Inteletravel University -

    This is where you will learn the correct procedures to take payments & register your booking compliantly

Take your time, these may take a while but they are important.

Be sure to come back here and work your way through the rest of the Vault when you’ve finished this section

1. InteleTravel Regulatory Training​

Step 1 - Sign in to your InteleTravel System - you will have been sent log in details to your email when you first signed up.

Step 2 - Hover over the 'Education Tab' and select InteleTravel Regulatory Training

Step 3 - Work your way through all the modules and complete the multiple-choice questions at the end

(support for the test can be seen on this page

2. ​InteleTravel University

Step 1 - Sign in to your InteleTravel System

Step 2 - Hover over the 'Education Tab' and select InteleTravel University 

Step 3 - Work your way through all the modules and complete the multiple-choice questions at the end

IMPORTANT: Booking for UK Residents

UK Travel Agents can only book travel for clients who live and work in the UK. You are not covered under InteleTravel's License or via any ABTA/ATOL suppliers/preferred partners booking for clients who are UK citizens but living abroad regardless if they have a UK address or passport.

InteleTravel Regulatory Training

TEST ANSWERS 

MY BEST ADVICE, WATCH THE VIDEOS, TRY AND ANSWER, THEN CHECK THE ANSWER.

REASON - BECAUSE YOU HAVE TO GET 100% ON THE TEST.

  • What does ATOL stand for? C

  • Why was this introduced? A

  • What type of certificates can be issued? D

  • What is the minimum number of elements require a single-contract certificate (one of which be air)? B

  • If booked through a preferred partner-who issues the certificate? A

  • InteleTravel agents are: D

  • To access a preferred partners tile you must: C

  • What is the purpose of InteleTravel having contracts with a supplier? D

  • The benefits of booking with a preferred partner includes: A

  • The Merchant of Record is the organisation that is authorised to take payment on behalf of a business from a customer. InteleTravel is the MOR for majority of our preferred partners. A

  • Why is it so important to send you customer the Terms and Conditions BEFORE confirming the booking? D

  • Why do you need a trip name? B

  • What can I do if I get stuck part way through the registration process? C

  • Do I need to wait to receive the booking confirmation from the supplier before I register the booking in the back office? B

  • What is the grace period that I have once a booking is confirmed in terms of cancellations? A

  • If a booking is cancelled does the customer lose his deposit? B

  • When should the customer make payment in the back office? C

  • When will the balance become due? C

  • Does it matter if the information I input in the back office is incorrect/not accurate? D

  • If the booking is for myself can I input the nett holiday cost in the back office and pay that? B

  • When marketing, it is appropriate to refer to the opportunity to become a travel agent as: D

  • Under the golden rule of marketing compliance “never mix businesses”, agents who are marketing travel may: A

  • You may train other travel agents on the InteleTravel product, suppliers, booking travel and anything related to selling travel, only if: B

  • In marketing materials, you may use any image you want, as long as it’s a free image you copy from a search engine: B

  • You must submit your marketing materials for approval to compliance@inteletravel.com